Account Deletion

Last updated: July 19, 2026

This page explains how to request the deletion of your PRO EV 7 account and the data associated with it (developer contact: info@proev7.com). You can submit a deletion request using either of the two methods below.

Method 1: From inside the app

1. In the game, open Panel → 🛟 Support & Reporting.
2. Create a new request.
3. Select the "Other" category, enter "Account Deletion" as the subject and send it.

Your identity is verified automatically through your app session — no extra documents needed.

Method 2: By email

From the email address registered to your account, send an email with the subject "Account Deletion" to info@proev7.com. Your request is verified by the email arriving from your registered address.

What is deleted?

• Account information: email address and name.
• Club and squad: your club and your entire player squad.
• Tactics: your formation and tactic settings.
• Support requests: your past support conversations.

What is kept in anonymized form?

• Match results: kept to preserve league integrity; your club name is anonymized to "Departed Club" and can no longer be linked to you.
• Economy ledger records: kept anonymously for legal record-keeping purposes.

Timeline and irreversibility

• Deletion is completed within 30 days of your request at the latest.
• Deletion is irreversible; your account and club are permanently destroyed.
• Remaining diamonds, cash and virtual items are not refunded — virtual items have no real-money value.