Support

Last updated: July 19, 2026

We are here for anything related to PRO EV 7: bug reports, purchase issues, user complaints and your suggestions. For the fastest response, we recommend using in-app support first.

Fastest way: in-app Support

In the game, open Panel → 🛟 Support & Reporting. From there you can open a request in the report a bug, user complaint or suggestion categories. Your request goes straight to our team and replies appear on the same screen — no need to check anywhere else.

Support by email

If you cannot access the app, you can reach us by email: info@proev7.com

💡 Tip: Put your in-game club name in the subject line. We will find your account much faster and get back to you sooner.

Frequently Asked Questions

When does my match start?

There are 2 league matches per day: 1 home and 1 away. You can start your home match early during the day; the away match can be started after 17:00. Matches that are not started kick off automatically at their scheduled time — you never miss a match.

I bought diamonds but they did not arrive

Google Play purchases are verified on the server for security and are usually credited instantly. If your diamonds do not arrive within a few minutes, contact us via in-app support and include the time of your order; we will check the purchase and credit your account.

My player got injured, what should I do?

Injuries happen in matches as a result of fouls and last 1-4 matches. An injured player cannot be placed in the starting 11; the injury duration decreases with every match your club plays. In the meantime, give another player a chance in your tactics.

I forgot my password

For now, password resets are handled through support: request a reset via in-app support or by writing to us from your registered email address.

How do I delete my account?

See the Account Deletion page for the steps, what gets deleted and the timelines.